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This Web site contains a compilation of more than a thousand consumer finance  columns written by Tony Novak from the 1980s through 2006, updated and reformatted for maximum usefulness today.  New material was added after 2010.

Content is the opinion of the author and does not represent the position of any other person or entity. Information is from sources believed to be reliable but cannot be guaranteed.

The author is paid for product endorsements and has an ownership or other financial interest in the businesses related to the topics covered.

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Status of medical claim settlement

originally posted: 11/22/2006  reposted: 2/18/2011 This post has not been recently reviewed or revised by the author and may be out of date. If in doubt, please send a new question or ask for an update.

Q: I recently had surgery and am not sure what medical bills have been paid. I sent several e-mails with no response. How can I get someone to call me?

A: Health insurance companies generally do not respond to e-mail inquiries and do not make outbound calls regarding claims status. For best results you should call the member service telephone number listed on your ID card and included in your policy. If you do not have the policy or ID card, check the insurance section of the "contact information" page on this Web site for a telephone number of your insurer. Also, remember that health insurance are required to respond in writing within a reasonable tome (usually 10 business days) when they receive a claim. So you should have a written response for every claim submitted explaining how the charges were adjusted and paid.


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